At Shams Al Iman General Trading LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide to us when using our website. By accessing and using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and other relevant contact details when you voluntarily provide them to us. This information is collected when you submit inquiries, place orders, subscribe to our newsletter, or engage in other activities on our website.

1.2 Usage Information: We may collect non-personal information about your interactions with our website, including your IP address, browser type, operating system, referring URL, pages visited, and other usage details. This information helps us improve our website and provide a better user experience.

2. Use of Information
2.1 Personal Information: We use the personal information you provide to us to respond to your inquiries, process your orders, deliver products and services, and communicate with you regarding your transactions. We may also use your personal information to send you promotional materials and updates about our products and services if you have opted to receive such communications.

2.2 Usage Information: We use non-personal information to analyze trends, track user activities on our website, and gather demographic information for aggregate use. This helps us improve our website, customize your experience, and understand our customers’ needs better.

3. Disclosure of Information
3.1 We may share your personal information with third parties who assist us in providing services to you, such as shipping companies for order delivery or payment processors for transaction processing. These third parties are obligated to protect your personal information and use it only for the purposes for which it was disclosed.

3.2 We may also disclose your personal information if required by law or to protect our rights, safety, or property, or the rights, safety, or property of others.

4. Data Security
4.1 We implement reasonable security measures to protect the personal information we collect. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4.2 We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

5. Third-Party Links
5.1 Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not assume any responsibility for their practices. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

6. Children’s Privacy
6.1 Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

7. Changes to the Privacy Policy
7.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.

8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected]